Shipping policy

At Heyivy, we know waiting for your jewellery package feels like waiting for a text back from your crush… so here’s everything you need to know 🤍

Order Processing

All orders are processed and shipped within 1–3 business days after your order is placed.

Once your order is shipped, you’ll receive tracking details via email/SMS so you can stalk your package in peace.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During launches, sales, or high order volumes, processing may take slightly longer.

Delivery Timeline

After dispatch, delivery usually takes around 7–10 business days depending on your location.

Delivery timelines may vary slightly due to:

  • courier delays
  • weather conditions
  • remote locations
  • festive seasons or high-volume periods

We promise we’re trying to get your pretty little package to you as fast as possible ✨

Free Shipping

We offer FREE shipping on all prepaid orders across India 🤍

COD charges (if applicable) will be calculated at checkout.

Mumbai 1-Day Delivery

Need your order urgently? We got you.

We offer 1-day delivery within Mumbai for selected orders.

Please note:

  • 1-day delivery is available only on prepaid orders
  • Customers must DM us on Instagram before placing the order to check availability
  • Additional delivery charges will apply depending on your location within Mumbai
  • Orders must be confirmed within the required time window for same/next-day dispatch

You can DM us on Instagram for quick assistance regarding urgent deliveries.

Incorrect Address & Delivery Issues

Please make sure your shipping address and contact details are entered correctly while placing your order.

Heyivy will not be responsible for delays or failed deliveries caused by:

  • incorrect/incomplete addresses
  • unreachable phone numbers
  • refusal to accept the order

If your package gets returned to us due to incorrect details, re-shipping charges may apply.

Need Help?

For any shipping-related questions, delivery updates, or urgent order requests, feel free to reach out to us on Instagram or via our customer support email.

We’re always happy to help 🤍